In Business | Kindness Ripples Outward

Archive for the Category »In Business «

Jun 2008

Although I’m not new to technology (I’ve been a technical writer for over 25 years!), I’m a total rank newbie when it comes to getting internet technology to work and do what I want it to do. As I’ve gone through the process of opening a speaker business and launching A Million Stories of Kindness, I’ve felt like I’m swimming in a sea of new terms, options, capabilities, options and stuff.

I’ve got a bunch of different classes I’ve signed up for and one of them (which, I’ll admit, took me 2 months to get to), was Miguel Alvarez’s Social Marketing course. Once I got started, it took me step by step through how to get started in that particular part of the internet world. During the course, I noticed a link for a web hosting service (http://ThirdSphere.com/) and decided to check it out. I felt like I was reading a science fiction novel about a brave new world I had never heard of. There were tons of options, capabilities, comparisons … all great stuff and I hadn’t a clue what I was reading or how it compared to other providers out there.

I sent an email message to “Support” to ask a couple of questions and, to my amazement, got an email back from Miguel Alvarez himself! He was patient, gracious, generous, kind, and although my questions may have been ill-formed and downright rudimentary, I never felt like he was laughing behind my back. He steadfastly answered my questions…quickly and in language I could understand.

I’m truly grateful for his support and know he has given me a great gift…the gift of caring enough to make sure his prospective customers are well cared for!

Love and light, hugs and blessings
Jerilynne

Above and Beyond–Great Customer Service

MamaRed

May 2008

Hum, I’m beginning to see a trend…I keep finding, and reporting on, things that happen in the grocery. Wonder if that is because I like to eat?

Today I was at the grocery picking up some flotsam and jetsam…those items that seem to run out quickly in home. There was the mundane (sliced turkey and cheese for sandwiches) and the delicious, my favorite Ben & Jerry’s Pistachio Pistachio was in stock. A rare treat.

I bought more than I went in to get, and for once, had gotten a cart so my arms weren’t screaming their frustration at being loaded down throughout the store with stuff I just *had* to have! I went to one of the “you check it” lanes and proceeded to have about every item cause some problem or another. Just when I was ready to give up, clear the order, and go have a clerk take care of the blasted process, I looked up to see Kim (who had been dutifully clearing the errors over and over again), kindly bagging my order for me.

Her beautiful smile and kind face brought a deep smile to mine and was so grateful for her help–not required, freely given.

What a beautiful world we live in…when we choose to see it. And I’m so glad I chose to today!

Jerilynne, Wauconda, IL USA

Category: Great Customer Service, In Business Leave a Comment

A Boss Who Makes it Easier

MamaRed

May 2008

There was this woman who had to move to the north far from her family and her partner because there was just no other possibility to do the work she had to do. One day she got a phone call that her dad had to go to hospital. The diagnosis of the doctors was terrible. Immediately she took the train to travel all the way back to see her father at the hospital. Only because her boss was so kind and wasn’t adamant to follow working rules she was able to stay every day at the hospital. On the end the illness went away, she finished her job perfectly and moved back to the south.

Silke, Munich, Germany

Category: In Business, Kindness Stories Leave a Comment

Customer Service Pays Off

MamaRed

May 2008

I just bought a vacuum, and the shop owner apologized that his attempted fix on my old machine did not work. He convinced me to buy the top of the line vacuum to replace it, instead of a belt-driven, ordinary machine. Since it was listed at $750.00, which I couldn’t bring myself to pay for a vacuum, he deducted $50.00, then deducted the cost of the repair job I had previously paid and we got to $599. I was still squeemish, so he came down to $549 and I said yes. The wonderful kindness was that not only did he sell me the machine of my dreams (it goes from carpet to floor automatically), but he took it out of the box and there on the floor he put it together for me. When he thought one part wasn’t tight enough, he replaced it. Then he threw in a box of 12 vacuum bags. I was one very happy customer, wheeling off my vacuum instead of carrying home a big box.

Sheryl Clarke, United States

Category: In Business, Kindness Stories Leave a Comment

Kindness Ripples Outward

Archive for the Category »In Business «

Words of Wisdom

Get Free Tips!